FAQ’s
Orders
How do I place an order?
You can place an order by browsing our website, selecting your items, and adding them to your cart. Once you’re ready, proceed to checkout to finalize your purchase.
Can I change or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours of placement. After this period, we may not be able to make changes as processing begins immediately.
How can I track my order?
After your order is processed and shipped, you will receive a tracking number via email. You can use this number to monitor your order’s status.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund as needed.
Can I order items as gifts?
Absolutely! You can select the gift option at checkout, and we will ensure your items are beautifully packaged. Gift receipts are also available.
Can I pre-order items?
Yes, some items may be available for pre-order. Check the product page for availability and estimated shipping times.
How do I know my order was successful?
Once you place an order, you will receive an email confirmation with your order details and a receipt.
Shipping
Do you ship internationally?
Yes, Rosy Boutique offers worldwide shipping. Shipping fees and delivery times vary depending on the destination.
What shipping options are available?
We offer standard and express shipping. You can select your preferred option during checkout.
How long will my order take to arrive?
Shipping times depend on your location and the shipping method chosen. Standard shipping typically takes 7–14 business days, while express shipping takes 3–7 business days.
How do I qualify for free shipping?
Free shipping is available on orders over a certain amount, which varies by region. Check our Shipping Policy page for details.
Can I expedite my shipping?
Yes, you can select express shipping at checkout for faster delivery.
What happens if my package is delayed?
If your package is delayed, please contact our customer service team, and we will investigate with the shipping carrier.
Do you provide tracking for international shipments?
Yes, all international shipments come with a tracking number, which will be provided once the order is shipped.
Payments and Promotions
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods.
Can I use multiple payment methods for one order?
Unfortunately, we only accept one payment method per transaction.
Do you offer gift cards?
Yes, we offer gift cards in various denominations, which can be purchased online and used for any product on our website.
How do I apply a discount code or promotion?
During checkout, enter your discount or promotion code in the designated field, and the discount will be applied to your order.
Are there any restrictions on promotional codes?
Yes, some promotional codes may have restrictions, such as a minimum order value or specific product exclusions. Please check the terms and conditions of each promotion.
Do you offer any payment plans?
Yes, we offer payment plans through third-party services such as Klarna , Afterpay, Zip and Shop pay, allowing you to pay in installments.
What should I do if my payment fails?
If your payment is declined, please double-check your payment information. If the issue persists, contact your bank or our customer service team for assistance.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of delivery, as long as the items are unused, unwashed, and in their original packaging with tags attached.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions.
How long does it take to process a return?
Once we receive your returned item, it typically takes 7–10 business days to process your refund or exchange.
Are there any items that cannot be returned?
Yes, final sale items, underwear, swimwear, and personalized items cannot be returned or exchanged.
Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color, subject to availability. Follow the exchange process on our Returns page.
Who pays for return shipping?
Rosy Boutique covers the cost of return shipping for defective items. For other returns, the cost of return shipping will be deducted from your refund.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos, and we will arrange for a replacement or refund.
Product Authenticity
Are the designer products sold at Rosy Boutique authentic?
Yes, all designer products sold at Rosy Boutique are 100% authentic, sourced directly from authorized distributors.
How can I be sure that the designer items are not replicas?
We guarantee the authenticity of all our designer items. Each product comes with original tags, packaging, and authenticity cards when applicable.
Do you sell pre-owned designer items?
No, we do not sell pre-owned items. All products at Rosy Boutique are brand new.
Are discounted designer products still authentic?
Yes, our discounted designer products are fully authentic. We offer discounts due to partnerships with suppliers and seasonal promotions.
Can I verify the authenticity of a designer item?
Yes, you can verify the authenticity of designer items using the details provided, such as the serial number, tags, and packaging.
Do designer items come with warranties?
Some designer items may come with a manufacturer’s warranty. Please check the product details for specific warranty information.
What should I do if I doubt the authenticity of a product?
If you have concerns about the authenticity of an item, please contact our customer service team immediately for verification.
Sizing and Fit
How can I find the right size for me?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements to the chart for the best fit.
Do you offer size guides for all products?
Yes, we provide size guides for all products, including women’s, men’s, ad kids’, clothing.
What should I do if I’m between sizes?
If you’re between sizes, we suggest choosing the larger size for a more comfortable fit, especially for fitted items.
Are the sizes true to fit?
Our products generally run true to size. However, we recommend checking the size chart for specific products as sizing may vary by brand.
Do you offer plus sizes?
Yes, Rosy Boutique offers a wide range of sizes, including plus sizes, to ensure everyone can find the perfect fit.
How do I know if an item runs small or large?
We include customer reviews and size information on the product page. If an item runs small or large, this will be noted.
Can I get assistance with sizing?
Absolutely! Our customer service team is available to assist you with sizing recommendations based on your measurements and preferences.